Scimitar Research has been more than just a service provider; they've been a true partner. We've collaborated on numerous projects, and their proactive approach, innovative thinking, and ability to deliver results even under tight deadlines are key reasons why we consistently turn to them.
TELEPHONIC SURVEYS HIGHLIGHTS
- We have 120 + CATI workstations with a capacity to conduct telephonic surveys in more than 70+ Countries and 30+ Languages.
- Our proprietary database gives us access to more than 10,000,000 professionals across domains and markets. Apart from our master database, our team gets an exclusive access to premium database sources to extract key contact information i.e., LinkedIn, ZoomInfo, D&B etc.
- Our team consists of highly skilled members coming from varied educational backgrounds to cover domain specific research and data collection campaigns. Our interviewers are all postgraduates with strong professional, research and interviewing skills.
- Our process optimization approach allows us to monitor all critical quality aspects real time and take corrective actions immediately, if required.
- Dedicated qual and quant teams with abundance of experience in their respective fields of data collection.
Quality Audit Facts
We have embedded essential parameters into our survey process to maintain consistency across quality aspects, this includes:-
- Team ensures that they are targeting the right audience, in the right manner and are obtaining the right information.
- Clearly explain the research objective and make the respondent feel comfortable.
- Are empathetic of respondent's time and provide needful incentives, if necessary.
- Ensure that they are administering the research interview in a delightful and decorous manner while making the research scope engaging enough to maintain the interest of the respondent throughout the discussion.
20-30% Live Monitoring & Barging
100% Call Quality Checks on 30 Unique Parameters
Data Point Validations & 100% Demographic Checks
CALL QUALITY PROCESS
01
Mock calls are conducted on a rolling basis
and the analyst must achieve satisfactory
score each time before they can continue
dialing
and the analyst must achieve satisfactory
score each time before they can continue
dialing
02
Random live barging is conducted either by
the project managers or the quality team to
ensure quality and consistency across the
board
the project managers or the quality team to
ensure quality and consistency across the
board
03
Every single interview is audited on stringent parameters by the quality team for both voice
and data quality
and data quality
04
Any erroneous point is notified to the project
managers as well as the respective analyst for conducting relevant clarifications and future references
managers as well as the respective analyst for conducting relevant clarifications and future references
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