London, UK

Responsibilities:

• Identify trends and process improvement opportunities across departments within operations.
• Develop and implement key metrics to measure and report on progress of initiatives.
• Work with other managers to achieve efficiencies across integration of projects.
• Develop and maintain detailed project plans, this includes utilizing standard project documentation and methodology and project tracking and reporting procedures.
• Develop cross-functional, change management and implementation strategies; ensure that all of the participating parties have committed to effective implementation of the processes and procedures.
• Assist team members in resolving project problems, escalates issues when necessary, and facilities decision-making.
• Assure quality of information through business case and application level testing; validate test results to initial business needs.
• Provide concise and timely status reporting as required
• Assist with achieving Operations division strategic goals as well as system strategic goals.

• Bachelor’s degree in business, mathematics, statistics, health care, management, or related business field required.
• Minimum of four years of related work experience.
• Master’s degree is a bonus.
• Experience in health care insurance or health care industry is a bonus.
• Experience conducting qualitative interviews and focus groups is strongly preferred
• Experience creating codebooks, coding, and leading intercoder reliability meetings is strongly preferred
• Experience conceptualizing research/evaluation questions is strongly preferred
• Experience summarizing qualitative data and report writing is strongly preferred
• Excellent computer skills required, including Access, Excel, Microsoft Project, and other pertinent computer software packages.
• Strong management, problem-solving, organizational, and communication skills (oral and written) are required.
• Excellent Project Management skills along with effective planning and organizational skills.
• Ability to perform planning for large initiatives/projects, managing all tasks required to providing services to meet client and business needs within budget and targeted deadlines.